Please Review Ken Scales Automotive

     
Ken Scales Auto is rated 4.31 out of 5 based on 81 reviews from around the Web.

two star
3.70%
three star
3.70%
one star
11.11%
four star
6.17%
five star
75.31%

Read Our Recent Customer Reviews!

02/14/2020

     
They did a great job investigating a potential issue with my van and they were able to make the necessary repairs efficiently. Definitely a trustworthy place to take your vehicles and the staff were great!

02/11/2020

     
The staff at Ken Scales Automotive is fast, efficient and know how to diagnose and fix a problem right the first time, at least thats the experience I have had when bringing in both trucks ive owned. If you need auto repair and you live in Southern Oregon Ken Scales should be your first call.

02/01/2020

     

01/29/2020

     
Fixed several different issues have had with my car in a timely manner. Great service overall!

01/26/2020

     

12/20/2019

     

12/14/2019

     

11/11/2019

     
Best service ever! I wouldn't trust anyone else to care for our vehicles. Highly recommend!

10/01/2019

     
Honest people. Do great work, one of the best in the Valley!

09/25/2019

     
I could not be happier with the timeliness, quality, and honesty of their work. They addressed my vehicle’s issue immediately once I told them I had a work meeting that was very important to me. Then, they repaired my vehicle in under the hour they’d predicted it would take and charged me less than $100. It was no minor issue, as the vehicle would stop running (in traffic!) with alarming regularity. Without question, they would be my first choice if I encounter other problems. (PS. On the phone, my vehicle’s dealership would have charged 3-4 times as much and not been able to provide a same-day, let alone same-hour, repair.)

An addendum: The next day, they followed up on the work they had provided and even helped me process a credit and exchange with another business. I feel very confident in their expertise and very valued as a customer. They are certainly worth the stars and ratings that led me to them in the first place.

08/27/2019

     
Great service and knowledgeable staff

08/26/2019

     
These guys are the best.....Period. I’ll go nowhere else..,,Period
Dr. J.

08/26/2019

     
I love Ken Scales..being a woman it is really easy to be manipulated by automotive repair shops.
I took my car in for a steering column repair. Parts had been discontinued so they offered to look for salvage parts. My car is up and running for 1/3 the cost of going thru a dealership. I highly recommend Ken Scales especially for women. You won't be sorry.

08/24/2019

     
This guy always had good service he is honest good hardworking people I would take any vehicle to him he was able to fix something that had previously veen in another shop 6 times for. Mike is the manager he is awesome. This is the place to go if you need honest workmanship

08/09/2019

     
Really happy with the crew, the quality of the work, and the cost. I had a few major repairs that I had already solicited prices for from two other "popular" auto service businesses, and Scales Automotive was notably lower priced. Also, the quality of the work was immediately obvious when I picked up my vehicle and drove it off the lot. The performance and handling improvements were a treat. Much thanks to everyone at Scales Auto. See you again, Respectfully, ANDO

08/05/2019

     
Highly recommend Ken Scale Automotive for their professionalism, friendly staff, and quality work. I've taken one of my cars there twice and they've always been fairly priced for their labor and parts. From my experiences they use OEM parts (if available) which will often run you more money but have less chance of failure (in most cases).

If you need your vehicle worked on and are willing to pay a fair price without the risk of being ripped off I highly recommend Ken Scale Automotive.

08/03/2019

     
Staff is very professional, they will take good care of your car and prices are reasonable.

08/01/2019

     
Super helpful and friendly. Very honest which is hard to find in the automobile world.

07/18/2019

     
Great service. Worked with me on pricing and got my Subaru sti back on the road. These are the guys to see

07/18/2019

     
These guys have been fixing and maintenancing our vehicles since we were in high school.
(About 16 years now).

Ken Scales has always been honest and only fixed what needed repair. They don't ever push or upsell things that your car doesnt need. This alone, is so appreciated.

They have very fair pricing and always get us in right away for repairs. We usually work with Mike, which is GREAT at his job. He is very knowledgeable and always calls us ahead to let us know what the problems are and how much it will cost before they do the work. No surprise totals, which is nice to be able to prepare for ahead of time. Mike has even taken the time in the past to show us our parts after the repairs were complete, to see the condition they were in. ????????

Its so nice to have a company in the valley who is this honest, backs their work and has great customer service. ???? Ken Scales is a perfect example of how businesses should treat their customers. Especially in the automotive industry. Amazing service with a great crew. So grateful for the peace of mind and affordability. ????

Krissy C.

07/12/2019

     
Jeff and his team worked diligently to diagnose and fix a very rare issue with my vehicle, requiring tedious research and great effort. They figured it out and my truck has been running better than ever. After being told my another shop and Ford that the truck would likely need a new engine, these guys got to the bottom of the issue and saved me a ton of money. I'll never go anywhere else!

07/09/2019

     
The people here were extremely helpful, accommodating, and informative.

07/08/2019

     
I’ve brought my vehicles to Ken Scales Automotive for the last 20 years. Great service. Honest work and very friendly staff. Jeff and Mike are highly knowledgeable and awesome to talk with!

07/08/2019

     
Ken Scales Automotive always does honest business with me. The shop is run with integrity and efficiency. The guys in the office are friendly and courteous. I will always bring my cars here for maintenance and repairs.

07/05/2019

     
Each time I go into Ken Scales Mike and Jeff are super accommodating. They explain the work necessary and have even shown me exactly what work was done. Professional, friendly, efficient.

07/04/2019

     
Ken Scales fixed my car more quickly, at a lower cost, and with less stress and difficulty than anyone else in town. When my previous mechanic closed I was worried about finding a new go-to place to bring my car, but now I know who to call first, no question.

07/03/2019

     
The new owners are fantastic and the shop is really well run. I've taken both personal and business vehicles to them and they always get it done quickly and without issue.

07/03/2019

     
Ken Scales does a great job on our vehicles. Price is right and done on time, great job guys!

07/03/2019

     
The only place I will go to get my car serviced. The staff here is friendly and the waiting room is comfortable and welcoming. I trust that they will do what's necessary and not tack on any hidden fees or over charge me.

07/03/2019

     
I have taken both of our vehicles in for repairs. Both times they determined the best option of repair and even let us know what else they saw that was needing attention. They don't pressure you into anything and do a great job and letting you know the issues. I would have no problem going back in the future or recommending them to friends.

07/03/2019

     
Been taking my vehicles here for the past 9 years and never once had a problem. It may seem a bit expensive but that’s what you get for great quality mechanic work. I’ve takin my 1990 F150, 1995 Tacoma, 1985 Toyota pickup and my 2002 dodge 1500. Every type of truck and year they’ve never had a problem diagnosing or fixing any problem I’ve had.

07/03/2019

     
Had a great experience! Fast turnaround, affordable price, great service.

You have a customer for life!

06/20/2019

     

09/01/2018

     
Absolutely the best, most professional Auto repair service in Medford.

08/26/2018

     
Great business, Ken the owner is great and you can tell he really takes pride in his business. I will only be using them from here on out for any car trouble I have.

08/12/2018

     
Have been taking my MPV and Honda to Ken Scales for 15 years. It a great place.

06/09/2018

     
Great service

05/22/2018

     
Best service in town !

04/19/2018

     
Super friendly staff. Reasonably priced and they got me in quick! Definitely coming back for all mechanical needs.

03/06/2018

     
No nonsense service. They will be your vehicle service provider after 1 visit. It is nice to have Ken have your back. Integrity, always.

02/28/2018

     
I have been coming here to Ken scales automotive since moving to southern Oregon in fall 16. Ken and Mike are both honest and hard working guys that take pride in their work and in their faciliy. The technicians are also young, hardworking and dedicated individuals. The environment of the establishment is comfortable, relaxed and efficient. If you are looking for a quality mechanic who quotes a fair price, go in and meet them or give them a call if you have any questions.

02/06/2018

     

02/02/2018

     

01/31/2018

     
They will fix it and take care of you
Doing it!!!

01/30/2018

     

11/27/2017

     
Everyone here is professional, knowledgeable and friendly. The repairs made on my 1994 f350 diesel were completed in a timely manner and the price was very fair! I highly recommend Ken's and my dog enjoyed all the attention and fresh water! Thank you

09/15/2017

     

08/12/2017

     

06/15/2017

     
Been here twice great service so fast will be coming here more often for all my car troubles thanks guys

06/04/2017

     
They are SUPER fast here, but still do quality work. I've been going here for YEARS now and have always been satisfied with their work and help.

04/27/2017

     
Ken and his staff did a great job getting my service truck back on the road in short time!

03/28/2017

     
I was traveling thru when my truck broke down. Ken Scales was able to work me into their busy Monday morning, replace a radiator hose and serpentine belt, check the rest of the engine for any other damage and get me on my way by 2:00 pm. All at a very reasonable price - they even arranged for the tow to their shop and got me a good deal on that.

03/12/2017

     

02/08/2017

     
Fast, courteous service. Very reasonable prices and drop off and pick up service makes getting in and out so much easier.

11/28/2016

     
excellent service. honest reliable work.

06/13/2016

     
This time coming back from Washington I heard a noise in my motor, we stopped stop at ken's automotive shop and they dropped what they were already doing to get me back on the road. It turned out to be nothing. But the service there is awesome. Thank you

10/18/2013

     
I drove my car in to ken scales to show him my radiator was leaking that they install a year ago and I didn't have my paper work he look it up and said that the install was a year ago. Mike said they will replace the radiator, They drove me home the next day the car was ready hours before they said he would be done there was no charge for anything included new antifreeze I will tell ever one this is a great place to do business. Thank You Jim Meade from Medford or

03/26/2013

     
I absolutely love these guys. Thanks so much for getting my Saturn SC2 ready for the summer and for I&M without breaking the bank.

06/14/2011

     
Ken Scales is a small operation with few frills. That’s not a criticism.

The last dealer I went to in Southern California was all frills. It was DCH Toyota of Oxnard, a large facility. Lots of polished floors, complimentary coffee and cookies, and guys in shiny ties who sounded like they’ve just stepped out of a car commercial. But these were the guys who robbed me. I’d left money in my Camry by accident. Someone at DCH Toyota rummaged through all of my compartments and snatched every cent. When I complained, I couldn’t get anyone to contact me. No one cared.

These big dealers pay their employees badly, treat them badly, and make it necessary for them to rob you. Bad, bad business wearing a shiny proverbial tie.

Now, Ken Scales provides a different experience. He seems like small potatoes. Small office, smallish shop, not especially refined customer service, the coffee wasn’t brewed, and they were out of hand towels in the bathroom. I never would have patronized his business had a friend not recommended them.

Y’know what? You can keep the hand towels, and I’ll buy my own coffee—go to DCH Toyota for the pretty shop and the false integrity. Ken Scales and his staff are no-nonsense, honest mechanics. They will tell you what your vehicle needs, they won’t try to sell you what it doesn’t, and when they do provide servicing, they won’t charge you unreasonable prices.

Mike, who handled my 2010 Chevy Express cargo van, didn’t upsell me. I trusted and respected him to such a degree that I upsold myself. I will be returning to him for my maintenance needs--and I live in California! I’ve finally found a great mechanic, and I’m stickin’ with him.

So many people complain about how they can’t find an honest mechanic. So many people, like me, get taken advantage of. Well, this is the word of mouth you’ve been looking for. Especially if you’re ignorant about cars, you should take your business to Ken Scales.

You’ll know you’re in the right place when you spot their mascot, Rich—a yellow parakeet—singing in the office.

03/12/2011

     
Ken scales automotive is the best auto repair service I've ever used. We took our vehicle there and had an auto diagnostics done they found the exact problems and completed the auto repair and it was the best price we have received. Thanks ...

03/11/2011

     
Ken scales automotive is the best auto repair service I've ever used. We took our vehicle there and had an auto diagnostics done they found the exact problems and completed the auto repair and it was the best price we have received. Thanks…

07/14/2009

     
I've been there 4 times, and they have always been on target. Fair prices, and the work is done correctly.I have heard bad stories, always third party ones, and always from years ago.

02/07/2008

     
I would not take my automobile to anyone else in Medford Oregon. Ken was honest and told it like it was. His guys made mistakes once in a while but I can tell you, Mr Ken Scales always made it Right without hesitation.I moved from Medford...

02/06/2008

     
I would not take my automobile to anyone else in Medford Oregon. Ken was honest and told it like it was. His guys made mistakes once in a while but I can tell you, Mr Ken Scales always made it Right without hesitation.I moved from…

09/18/2006

     
I guess it's true that you can't please everyone. Ken Scales has been handling all of my automotive needs for about eight years now. True, he can be gruff when someone goes to another shop with an issue, rather than returning to him so he...

09/17/2006

     
I guess it's true that you can't please everyone. Ken Scales has been handling all of my automotive needs for about eight years now. True, he can be gruff when someone goes to another shop with an issue, rather than returning to him so…
© 2020 Reputation Lobby - Reputation Management Service