Please Review Ken Scales Automotive

     
Ken Scales Auto is rated 4.3 out of 5 based on 124 reviews from around the Web.

two star
4.88%
three star
3.25%
one star
12.20%
four star
3.25%
five star
76.42%

Read Our Recent Customer Reviews!

10/07/2019

     
Because:1) Ken Scales is open on Friday July 5th, so they can take your calls;2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service.3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and,4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia.Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford.They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely.Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications.

08/27/2019

     
Great service and knowledgeable staff

08/26/2019

     
These guys are the best.....Period. I’ll go nowhere else..,,PeriodDr. J.

08/26/2019

     
I highly recommend Ken Scales especially for women. You won't be sorry.

08/16/2019

     

08/09/2019

     
Really happy with the crew, the quality of the work, and the cost. The performance and handling improvements were a treat.

08/05/2019

     
Highly recommend Ken Scale Automotive for their professionalism, friendly staff, and quality work.

08/03/2019

     
Staff is very professional, they will take good care of your car and prices are reasonable.

08/01/2019

     
Super helpful and friendly. Very honest which is hard to find in the automobile world.

07/19/2019

     
Great service. Worked with me on pricing and got my Subaru sti back on the road. These are the guys to see

07/18/2019

     
We usually work with Mike, which is GREAT at his job. No surprise totals, which is nice to be able to prepare for ahead of time. 🙌Krissy C.

07/13/2019

     
They figured it out and my truck has been running better than ever. I'll never go anywhere else!

07/10/2019

     
Because:1) Ken Scales is open on Friday July 5th, so they can take your calls;2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service.3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and,4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia.Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford.They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely.Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications.

07/10/2019

     
Because:1) Ken Scales is open on Friday July 5th, so they can take your calls;2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service.3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and,4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia.Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford.They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely.Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications.

07/09/2019

     
The people here were extremely helpful, accommodating, and informative.

07/08/2019

     
Great service. Honest work and very friendly staff. Jeff and Mike are highly knowledgeable and awesome to talk with!

07/08/2019

     
Ken Scales Automotive always does honest business with me. The shop is run with integrity and efficiency.

07/05/2019

     
Professional, friendly, efficient.

07/04/2019

     
Ken Scales fixed my car more quickly, at a lower cost, and with less stress and difficulty than anyone else in town.

07/03/2019

     
The new owners are fantastic and the shop is really well run.

07/03/2019

     
Ken Scales does a great job on our vehicles. Price is right and done on time, great job guys!

07/03/2019

     
They don't pressure you into anything and do a great job and letting you know the issues.

07/03/2019

     
The staff here is friendly and the waiting room is comfortable and welcoming.

07/03/2019

     
It may seem a bit expensive but that’s what you get for great quality mechanic work.

07/03/2019

     
Had a great experience! Fast turnaround, affordable price, great service.You have a customer for life!

07/03/2019

     
The dealership took care of the whole repair.I thought the integrity was amazing I recommend these QQguys.aao

06/20/2019

     

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

07/04/2019

     
Ken Scales fixed my car more quickly, at a lower cost, and with less stress and difficulty than anyone else in town.

07/03/2019

     
The new owners are fantastic and the shop is really well run.

07/03/2019

     
Ken Scales does a great job on our vehicles. Price is right and done on time, great job guys!

07/03/2019

     
They don't pressure you into anything and do a great job and letting you know the issues.

07/03/2019

     
The staff here is friendly and the waiting room is comfortable and welcoming.

07/03/2019

     
It may seem a bit expensive but that’s what you get for great quality mechanic work.

07/03/2019

     
Had a great experience! Fast turnaround, affordable price, great service.You have a customer for life!

07/03/2019

     
The dealership took care of the whole repair.I thought the integrity was amazing I recommend these QQguys.aao

06/20/2019

     

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

05/15/2019

     
They were quick, professional, friendly, honest and affordable!

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

12/28/2018

     
These folks saved me a ton of money.Also, super nice place with photos of all the folks who work there on the wall.

09/28/2018

     

09/02/2018

     
Absolutely the best, most professional Auto repair service in Medford.

08/26/2018

     
Great business, Ken the owner is great and you can tell he really takes pride in his business.

08/22/2018

     
Fantastic experience that could have been a nightmare as we had engine troubles during our over 1 k mile trip to California from Seattle area..Very lucky to find these guys who got us in on a busy Friday and we continued on our journey much safer with new cooling fan assembly ..the owner was there and his service writer where friendly and efficient.

08/22/2018

     
Fantastic experience that could have been a nightmare as we had engine troubles during our over 1 k mile trip to California from Seattle area..Very lucky to find these guys who got us in on a busy Friday and we continued on our journey much safer with new cooling fan assembly ..the owner was there and his service writer where friendly and efficient.

08/22/2018

     
Very lucky...

08/13/2018

     
It a great place.

06/10/2018

     
Great service

05/22/2018

     
Best service in town !

04/20/2018

     
Super friendly staff. Reasonably priced and they got me in quick! Definitely coming back for all mechanical needs.

03/06/2018

     
No nonsense service. They will be your vehicle service provider after 1 visit. It is nice to have Ken have your back. Integrity, always.

02/28/2018

     
The technicians are also young, hardworking and dedicated individuals.

02/06/2018

     

02/02/2018

     

01/31/2018

     
They will fix it and take care of youDoing it!!!

01/30/2018

     

11/27/2017

     
Everyone here is professional, knowledgeable and friendly. I highly recommend Ken's and my dog enjoyed all the attention and fresh water!

09/15/2017

     

08/12/2017

     

06/29/2017

     
OK so I'm in my 60's and I buy used cars and put a lot of miles on them and I lived in 3 states and have needed lots of repairs on my old machines. I...

06/15/2017

     
Been here twice great service so fast will be coming here more often for all my car troubles thanks guys

06/04/2017

     
They are SUPER fast here, but still do quality work. I've been going here for YEARS now and have always been satisfied with their work and help.

04/27/2017

     
Ken and his staff did a great job getting my service truck back on the road in short time!

03/28/2017

     
I was traveling thru when my truck broke down. Ken Scales was able to work me into their busy Monday morning, replace a radiator hose and serpentine belt,...

03/12/2017

     

02/08/2017

     
Fast, courteous service. Very reasonable prices and drop off and pick up service makes getting in and out so much easier.

12/08/2016

     
Always do a great job. They are always helpful, nice to talk to, provide ride to your home/work and pickup too.

12/01/2016

     
Quick great service. Reliable and dependable employees. We go here for all our cars needs. They basically rebuilt my car

12/01/2016

     
What is not too Love?! Ken SCALES is awesome. Quick great service. Reliable and dependable employees. We go here for all our cars needs. They basically...

11/28/2016

     
excellent service. honest reliable work.

11/08/2016

     
Ken and the team here are quite amazing. They are very honest and have a hardworking crew to look at your vehicle. THEY GO OVER THE BAR ON CUSTOMER SERVICE...

08/24/2016

     

08/12/2016

     
Always do a great job. They are always helpful, nice to talk to, provide ride to your home/work and pickup too.

08/12/2016

     
Always do a great job. They are always helpful, nice to talk to, provide ride to your home/work and pickup too.

07/05/2016

     
All the mechanics are vary nice and extremely friendly. Was stranded here in Medford w my newly acquired 1975 econoline 150.

07/05/2016

     
All the mechanics are vary nice and extremely friendly. Was stranded here in Medford w my newly acquired 1975 econoline 150. A friend and I had changed out a...

06/13/2016

     
This time coming back from Washington I heard a noise in my motor, we stopped stop at ken's automotive shop and they dropped what they were already doing to...

06/01/2016

     
Great customer service as well. I called them at 730am and my van was in the shop by 830am and out by 1030am back on the road by 11am.

06/01/2016

     
To anyone travelling thru Medford or. Ken Scales automotive is an honest repair shop. Great customer service as well. I called them at 730am and my van was...

05/07/2016

     
All the mechanics are vary nice and extremely friendly. Was stranded here in Medford w my newly acquired 1975 econoline 150.

01/26/2016

     
I was very pleased with the honest approach and will definitely use them again.

01/26/2016

     
I was very pleased with the honest approach and will definitely use them again.

01/26/2016

     
My 2001 Saab 95 broke down during my commute from Bend to Medford. I was having trouble with my IDM (integrated ignition/coil for one of the cylinder banks)...

01/12/2016

     
Quick great service. Reliable and dependable employees. We go here for all our cars needs. They basically rebuilt my car

01/06/2016

     
Great customer service as well. I called them at 730am and my van was in the shop by 830am and out by 1030am back on the road by 11am.

09/14/2014

     
The staff at Ken Scales Automotive is fast, effiecent and know how to diagnose and fix a problem right the first time, at least thats the experience I have...

12/26/2013

     
The staff fixed the car for a good price and helped me get it back on the road. Awesome people, great work.

12/26/2013

     
The staff fixed the car for a good price and helped me get it back on the road. Awesome people, great work.

12/26/2013

     
My car broke down in the Mt. Shasta area. AAA towed it up to Medford to Ken Scales Auto and I couldn't be more glad that they picked this place. The staff...

11/13/2013

     
I trust them to do the job right at a decent price.

11/13/2013

     
I trust them to do the job right at a decent price.

11/13/2013

     
I've had a lot of work over the years done by these guys. I trust them to do the job right at a decent price.

09/14/2013

     
I absolutely love these guys. Thanks so much for getting my Saturn SC2 ready for the summer and for I&M without breaking the bank.

09/14/2012

     
I've had a number of repairs done to my truck through ken scales auto over the past few years, I keep coming back for a reason! Always friendly service with...

09/14/2012

     
Fantastic service, knowledgeable staff. On several occasions I thought it was going to be expensive, found out it was a minor easily fixed issue. I won't go...

08/21/2012

     
very impressive service and great techs who are knowledgable and quite helpful. thanks again guys!

08/21/2012

     
very impressive service and great techs who are knowledgable and quite helpful. thanks again guys!

08/21/2012

     
Ken and his crew are absolute lifesavers. After a long day of driving, we were 3/4 of the way to our destination when the the tread of our tire blew off....

01/14/2012

     
My car broke down in Medford, Oregon on our way to Portland and we searched for an auto repair shop using our cell phone. Ken scales was the first one to...

10/22/2011

     
Fantastic service, knowledgeable staff. On several occasions I thought it was going to be expensive, found out it was a minor easily fixed issue. I won't go...

06/14/2011

     
Ken Scales is a small operation with few frills. That’s not a criticism. The last dealer I went to in Southern California was all frills....

03/11/2011

     
auto repair medford – Ken scales automotive is the best auto repair service I've ever used. Thanks…

07/14/2009

     
Pretty good place – I've been there 4 times, and they have always been on target.

02/06/2008

     
His guys made mistakes once in a while but I can tell you, Mr Ken Scales always made it Right without hesitation.I moved from…

09/17/2006

     
Ken Scales has been handling all of my automotive needs for about eight years now.
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