Online reviews are an important part of your brand’s presence, and they spread across all corners of the internet. Despite the small number of people who write reviews, almost all potential customers check online before choosing a service or project. Because of this, keeping an eye on your online reviews is essential to success.
However, keeping track of all the possible review outlets on the internet is a gargantuan task, and one you may not have time for with your busy schedule. Reputation Lobby’s online review management services provide the solution, giving you comprehensive awareness and support when it comes to making the most of customer reviews.
Streaming Reviews on Your Website
Showcasing customer reviews on your website is a great way to bring your excellent customer service to the forefront. Reputation Lobby gives you the tools needed to stream and control the visible reviews from your customer base. When potential customers have easy access to your 4- and 5-star reviews, it makes a great first impression for your brand.
Bringing in Reviews
Dissatisfied customers are much more likely to post reviews than satisfied ones, but that doesn’t have to be the case. Since you want more positive feedback on your business than negative, it’s essential to encourage customer reviews whenever you can.
Reputation Lobby’s fully automated review processes make it easy to send personalized messages requesting feedback and hand out physical review cards to your satisfied customers. Providing that ready avenue to leave a review increases the chance of bringing you positive feedback.
Redirecting Customer Complaints.
It’s almost too easy to leave a complaint on the internet, which is why negative reviews crop up so often. Instead of venting their frustrations online, Reputation Lobby helps provide avenues to bring complaints to you directly – keeping that negative feedback away from other customers and giving you a chance to rectify a problem.
Your response to dissatisfied customers is just as important as providing great service up front. Helping with a problem can turn a negative review into a positive one – so don’t miss out on the opportunity to do just that.
Harness the power of Reputation Lobby’s comprehensive review funnel to boost your business’s online reputation. Choose the management plan that suits your needs and sign up today.